Customer Service Scheduling Agent

Job overview

The Customer Service Scheduling Agent works onsite in Phoenix, AZ. Compensation is $16.00 per hour plus commission. The role supports Courtesy Automotive Group’s Service Department and Business Development Center, helping deliver a positive customer experience. This position manages inbound and outbound service calls, schedules and confirms appointments, documents customer concerns, and coordinates with service advisors and technicians. The work helps maintain smooth appointment flow and supports the department’s customer service goals.

What you'll do

• Answer inbound service calls and schedule appointments
• make outbound calls to confirm appointments, follow up on recommendations, and contact customers about declined services
• document customer concerns
• coordinate appointment flow with service advisors and technicians
• update customer records
• provide information about dealership services, promotions, and policies.

What we're looking for

Skills & competencies

customer service

scheduling

service appointments

inbound calls

outbound calls

automotive service

phoenix az

courtesy chevrolet phoenix

commission

bilingual english spanish

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, employee discounts, health, dental and vision insurance, company-sponsored life insurance, 401(k), and career growth opportunities.

Why this role

Bilingual English and Spanish skills are preferred; benefits include paid time off, employee discounts, health, dental and vision insurance, company-sponsored life insurance, and a 401(k) plan.

About the employer

Courtesy Chevrolet Phoenix is hiring for this role. Industry: New Car Dealers. Sector: 44.