Customer Service Advisor (Automotive Claims)

Job overview

The Customer Service Advisor role is full-time and onsite in Lemont, IL. Compensation is not specified. The position supports customers with vehicle glass problems and related insurance claims. The advisor handles customer communications, claim setup, invoicing, payments, follow-up, and problem resolution. Accurate processing and responsive service help customers move their vehicle glass claims and work orders forward.

What you'll do

• Answer and return customer calls
• contact insurance companies to set up rock-chip claims
• invoice customers and insurers and issue refunds when applicable
• review sales and reconciliation reports
• process credit card payments
• follow up on open work orders
• verify claim processing
• communicate with customers
• send applicable notices
• research and resolve complaints
• process collection calls
• file work orders, letters, and invoices
• perform other assigned duties, including vehicle maintenance when needed.

What we're looking for

Skills & competencies

full-time

customer service advisor

automotive claims

vehicle glass

insurance claims

customer support

invoicing

credit card payments

work order follow-up

lemont il

jiffy lube multicare

Work arrangement

• Weekend coverage required

Why this role

The posting requires a high school diploma and two years of customer service experience in an automotive field; bilingual ability is a plus.

About the employer

Jiffy Lube Multicare is hiring for this role. Industry: All Other Automotive Repair and Maintenance. Sector: 81.