Lead Support Engineer — Workshop Suite (tWS)

Job overview

The Lead Support Engineer — Workshop Suite (tWS) role is onsite in Lisle, IL. Compensation is $97,600–$146,400 per year. The role supports the global rollout of TRATON’s cloud- and web-based Workshop Suite platform for vehicle service workshops. The role provides initial technical support for reported issues and deviations, identifies root causes, and coordinates resolution. It helps markets and workshops transition to the platform while contributing to rollout, system stability, and user experience.

What you'll do

• Act as the initial point of contact for reported issues and deviations
• troubleshoot and identify root causes
• coordinate issue resolution
• support local IT and workshop staff with infrastructure and connectivity setup
• contribute to the global rollout of Workshop Suite
• analyze system logs and vehicle communication for complex cases
• collaborate with developers, testers, infrastructure teams, and markets.

What we're looking for

Skills & competencies

lead support engineer

workshop suite

tws

it support

incident troubleshooting

root cause analysis

cloud applications

system logs

vehicle diagnostics

lisle il

international

$97,600–$146,400/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive benefits package
• details available through the employer’s benefits information.

Why this role

Supports a global first-line support team during the worldwide rollout of a new cloud- and web-based aftersales platform.

About the employer

International is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.