Service Business Development Center Representative — Freeman Toyota

Job overview

The Service Business Development Center Representative role is onsite in Hurst, TX; compensation is not specified. The representative supports Freeman Toyota’s service operations by connecting customers with service associates and managers. The role manages incoming service calls and leads, schedules appointments, and follows up before and after visits. It contributes to customer satisfaction by addressing concerns, confirming appointments, and maintaining communication throughout the service process.

What you'll do

• Receive inbound service calls and leads
• identify customer needs and schedule appointments
• make outbound calls to potential leads
• address questions about cost, warranties, and appointment duration
• confirm appointments
• mail marketing letters to provided leads
• follow up after visits to assess customer satisfaction. Requirements include a high school diploma or equivalent, customer service, sales, or telemarketing experience, computer literacy, and strong communication, organization, and follow-up skills.

What we're looking for

Skills & competencies

service bdc representative

hurst tx

freeman auto group

freeman toyota

customer service

inbound calls

appointment scheduling

lead follow-up

automotive service

high school diploma

paid training

medical and dental benefits

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• HSA savings plan
• 401(k)
• basic life insurance
• accident and critical illness insurance
• paid training
• short-term disability
• employee purchase program.

Why this role

Benefits include medical, dental, and vision coverage; HSA savings plan; 401(k); basic life insurance; accident and critical illness insurance; paid training; short-term disability; and an employee purchase program.

About the employer

Freeman Auto Group is hiring for this role. Industry: New Car Dealers. Sector: 44.