Customer Care and Sales Advisor 1

Job overview

The Customer Care and Sales Advisor 1 is an onsite role based in Bisbee, AZ. The position offers an hourly pay rate between $14.25 and $15.75, supporting the Customer Care Group at Cable One. This role acts as a supportive voice for customers, managing billing questions, service scheduling, and product changes. The advisor focuses on building trust, retaining customers, and matching them with the right products to ensure long-term satisfaction.

What you'll do

• Learn and apply Retention Sales and Customer Care concepts.
• Perform entry-level sales and support tasks.
• Respond to inbound customer inquiries via phone or ticketing systems.
• Actively listen to understand customer needs.
• Handle requests to disconnect or remove services, provide billing information, resolve standard issues, schedule service appointments, and manage account changes.
• Use telephone-based selling skills to build rapport, offer solutions, and upsell services.
• Meet or exceed sales activity goals.

What we're looking for

Skills & competencies

full-time

day shift

bisbee az

cable one

customer service

sales

retention

$14.25-$15.75/hr

onsite

no degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision from day one, 401(k) with 100% match up to 5%, tuition reimbursement up to $5,250.

Why this role

In-office position, clear advancement opportunities, collaborative environment.

About the employer

Cable One is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.