Guest Service Team Lead

Job overview

The Guest Service Team Lead role is onsite at The Wharf in Washington, DC, and is part-time. The posting describes competitive hourly pay plus tips but does not specify numeric compensation. Team Primo’s locally owned Ben & Jerry’s franchise says it aims to spread joy through ice cream and engage with the community. The team lead guides shifts, delegates tasks, and supports scoop shop operations, particularly when senior management is not present. The role contributes to consistent guest service and operational standards in the shop and at off-premise events while helping foster a supportive team environment.

What you'll do

• Guide shifts and delegate tasks
• support scoop shop operations when senior management is not present
• manage guest interactions
• maintain operational standards
• participate in in-store and off-premise event operations.

What we're looking for

Skills & competencies

guest service team lead

washington dc

the wharf

primo partners

ben & jerry’s

part-time

guest service

shift leadership

scoop shop

tips

Work arrangement

• Weekend coverage required

Benefits & perks

• One free large item after each shift
• complimentary birthday cake during the employee’s birthday month.

Why this role

The posting highlights leadership development, hands-on training, and community engagement.

About the employer

Primo Partners-Ben & Jerry's-Starbucks is hiring for this role. Industry: Snack and Nonalcoholic Beverage Bars. Sector: 72.