Call Center Representative

Job overview

The Call Center Representative role is listed in Midway, GA. Compensation is $7.25–$14.10 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services for clients across multiple industries. The representative handles inbound and outbound customer interactions to resolve issues, provide support, and promote products and services. The role contributes to customer outcomes by researching information, documenting interactions, following program procedures, and escalating complex matters when needed.

What you'll do

• Handle inbound and outbound calls
• resolve customer issues and answer inquiries
• research information across systems
• document interactions and process claims
• guide customers through available options
• follow scripts, policies, and procedures
• protect customer privacy
• escalate complex issues
• complete training and maintain program knowledge.

What we're looking for

Skills & competencies

call center representative

customer service

inbound calls

outbound calls

customer support

sales support

full-time

midway ga

mci careers

training provided

no prior call center experience required

$7.25–$14.10 per hour

Work arrangement

• Weekend coverage required

Why this role

Comprehensive training is provided, and prior call center experience is not required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.