Customer Product Assurance Engineer

Job overview

The Customer Product Assurance Engineer role is onsite in San Jose, CA. Compensation is not specified. The role supports Renesas's AI High Density Power Modules, which deliver power to high-performance AI processors and computing infrastructure. The engineer serves as a quality and reliability interface for AI datacenter customers, coordinating product qualifications and resolving quality escalations. The work connects customer requirements with internal engineering and supplier teams to improve product assurance throughout the lifecycle.

What you'll do

• Serve as quality liaison to AI datacenter and hyperscaler customers
• coordinate customer qualification activities and ramp readiness
• translate customer requirements into internal actions
• lead resolution of quality escalations, complaints, and field returns using structured problem-solving methods
• drive corrective and preventive actions
• report quality performance
• align customer qualification tests with reliability programs
• support root-cause investigations and customer-facing quality documentation
• coordinate supplier-related quality issues
• promote design-for-quality and continuous improvement
• support FMEAs, control plans, and process qualification documentation.

What we're looking for

Skills & competencies

customer product assurance engineer

customer quality

ai datacenter

power modules

product qualification

reliability engineering

supplier quality

root cause analysis

capa

fmea

san jose ca

renesas

Work arrangement

• Weekend coverage required

Benefits & perks

• Renesas describes a competitive benefits package
• details are provided during the hiring process.

Why this role

Customer-facing quality role focused on AI datacenter power modules, qualification, reliability, and supplier quality collaboration.

About the employer

Renesas is hiring for this role. Industry: Semiconductor and Related Device Manufacturing. Sector: 33.