Technical Account Manager (TAM)

Job overview

The Technical Account Manager (TAM) role is onsite in Plano, TX; compensation is not specified. Nile’s mission is to build secure networks and deliver them as a service. The TAM serves as a strategic technical advocate for customers, coordinating readiness, training, deployment hyper-care, and ongoing health and adoption reviews. The role supports customer outcomes by connecting customer teams with Nile and tracking feedback, action items, and success measures.

What you'll do

• Act as the customer’s program-level technical advocate
• maintain operator readiness and enablement plans
• coordinate training schedules and follow-up
• lead hyper-care after deployments or milestones
• host health and adoption reviews
• communicate roadmap items and best practices
• manage third-party integrations and support coordination
• plan network migrations
• and track customer outcome metrics.

What we're looking for

Skills & competencies

technical account manager

plano tx

nile global

customer advocacy

network deployment

operator readiness

training coordination

hyper-care

customer adoption

service reviews

Work arrangement

• Weekend coverage required

Why this role

The role combines customer technical advocacy with operator readiness, deployment hyper-care, and ongoing adoption reviews.

About the employer

Nile Global Inc is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.