Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Lexington, KY, with a stated schedule of 8:30 a.m.–5:00 p.m. and a one-hour lunch break. Compensation is not specified. The role supports the Lexington Branch and reports to the Branch Manager. This entry-level position builds a foundation in ERP operations, quoting, order processing, and customer service. By coordinating customer orders, vendors, and logistics updates, the representative helps ensure accurate processing and timely communication throughout the order lifecycle.

What you'll do

• Prepare quotations and process customer orders in an ERP system
• communicate with customers primarily by email
• coordinate parts procurement with vendors and logistics partners
• monitor order status and maintain records
• track delivery schedules and shipments
• respond to order and shipment inquiries
• coordinate with internal departments
• maintain customer and order data
• and follow up to resolve issues and support customer satisfaction.

What we're looking for

Skills & competencies

customer service representative

customer service associate

erp operations

quotations

order processing

customer communication

shipment tracking

lexington ky

actus consulting group

8:30am-5:00pm

one-hour lunch

entry-level

Work arrangement

• Weekend coverage required

Why this role

Entry-level role designed to provide a foundation in ERP operations, quoting, and order processing.

About the employer

Actus Consulting Group is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.