Product Support Tier 2 Engineer — Cloud Network Security

Job overview

The Product Support Tier 2 Engineer role is remote for candidates based in the United States; compensation is not specified. Cato Networks provides a cloud-delivered enterprise networking and security service. The engineer owns customer issues through resolution, troubleshoots complex network and security problems, and coordinates with internal teams on customer needs. The role also mentors support engineers and contributes to knowledge resources and the development of global support services.

What you'll do

• Manage customer issues through resolution
• troubleshoot and identify solutions
• mentor support engineers
• contribute knowledge articles
• coordinate with engineering, customer success, professional services, and product management
• support customers in standard and designated support programs
• monitor customer status and identify concerns and growth opportunities.

What we're looking for

Skills & competencies

product support tier 2 engineer

remote us

cato networks

full-time

cloud networking

network security

customer support

troubleshooting

tcp/ip

firewalls

vpn

saas

knowledge articles

mentoring

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, and dental insurance
• 401(k)
• stock options
• HSA/FSA
• flexible time off
• paid parental leave
• disability benefits.

Why this role

Remote position open to U.S.-based candidates; requires support engineering experience in web, network, or information security and strong networking, TCP/IP, firewall, and proxy knowledge.

About the employer

Cato Networks is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.