Front Desk Receptionist and Phones

Job overview

The Front Desk Receptionist and Phones role is onsite at West Michigan Dermatology locations in Grandville, Holland, and Rockford, MI. Compensation is not specified; the posting describes it as competitive. The practice aims to provide compassionate service and exceptional care to patients. The receptionist supports patient flow and front-office operations by welcoming patients, handling registration and checkout, answering calls, and coordinating with clinical teams. The role also helps patients navigate appointments and related questions while protecting patient privacy under HIPAA guidelines.

What you'll do

• Greet patients in person and by phone
• verify demographic and insurance information
• collect copays and balances as needed
• coordinate patient flow with clinical teams
• schedule follow-up appointments
• perform general administrative tasks
• provide patient literature and education
• answer calls about scheduling, records, and referrals
• train and mentor employees
• follow HIPAA guidelines.

What we're looking for

Skills & competencies

front desk receptionist

patient registration

appointment scheduling

multi-line phones

dermatology

hipaa

emr

grandville mi

holland mi

rockford mi

west michigan dermatology

full-time

competitive compensation

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision benefits for full-time employees
• retirement package
• PTO accrual
• holiday benefits
• employee discounts
• professional growth and development.

Why this role

Hiring across Grandville, Holland, and Rockford locations; a valid, unrestricted driver’s license is required because employees may be asked to work at another clinic site.

About the employer

West Michigan Dermatology is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.