Global Quality KAM Auto OEMs

Job overview

The Global Quality KAM Auto OEMs is an onsite role based in Madison Heights, MI. Compensation is not specified for this position, which supports the Adhesive Technologies business unit in providing competitive advantages through adhesives and sealants. This role serves as the primary quality representative for global key accounts. The manager ensures customer expectations are met, leads resolution of quality issues, and drives continuous improvement across global operations.

What you'll do

• Serve as the primary Quality representative for assigned Global Key Accounts, ensuring customer expectations are clearly understood, represented internally, and aligned with Henkel's capabilities and strategic objectives.
• Build trusted partnerships with customers and internal stakeholders, including Global Business Managers, by driving performance reviews, aligning priorities, supporting new projects, and ensuring customer satisfaction.
• Deploy and govern customer-specific quality requirements globally, ensuring effective integration across operations, functions, APQP activities, and business change initiatives.
• Lead the resolution of critical customer quality issues, driving cross-functional and customer-facing teams through containment, root cause analysis, corrective and preventive actions (CAPA), and sustainable issue closure.
• Establish robust quality performance management systems, including reporting, KPI tracking, risk identification, escalation processes, and proactive communication to protect Henkel's business and reputation.
• Drive continuous improvement and capability development, collaborating globally to strengthen quality competencies, standardize best practices, and enhance Henkel's ability to meet current and future customer expectations.

What we're looking for

Skills & competencies

full-time

day shift

madison heights mi

henkel

quality management

automotive

oem

key account management

global role

continuous improvement

onsite

no on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Health Insurance, Paid Time Off, 401k matching, parental leave, tuition reimbursement

About the employer

Henkel is hiring for this role. Industry: Motor Vehicle Gasoline Engine and Engine Parts Manufacturing. Sector: 33.