Front Desk Agent

Job overview

The Front Desk Agent is an onsite, full-time position in Escondido, CA. The posting lists pay of $18.75 per hour. The hotel is part of Excel Hotel Group, a property ownership, management, and development company that describes its culture as family-driven. The agent manages guest arrivals and departures, payments, and requests while providing courteous information and service. The role supports a positive guest experience and accurate front-desk operations.

What you'll do

• Check guests in and out using the property management system
• process payments according to hotel policies
• welcome and register guests
• issue room keys and provide hotel information
• answer phones
• upsell rooms when possible
• process cash and card transactions and complete cashier reports and deposits
• manage guest safe-deposit boxes
• communicate guest requests and complaints to management and support service recovery.

What we're looking for

Skills & competencies

front desk agent

hotel

escondido ca

springhill suites escondido

guest services

check-in and check-out

customer service

cash handling

property management system

$18.75/hr

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and life insurance
• paid time off
• 401(k) with company match for full-time associates
• travel discount program
• internal growth opportunities.

Why this role

The posting requests one to two years of customer service experience and the ability to stand for eight hours.

About the employer

Springhill Suites Escondido is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.