Shift Leader

Job overview

The Shift Leader role is onsite in Natick, MA. Pay is $16.50–$18.00 per hour. The role supports the management team at a Dunkin' franchise location within Northern Management Group's network. The shift leader helps run a single shift, models friendly service, and supports the management team in daily operations. The position is part of the franchisee's leadership pipeline, with shift leaders considered for future assistant manager roles.

What you'll do

• Assist the management team with operations during a single shift
• serve as a friendly role model
• provide customer service
• communicate effectively with team members and customers.

What we're looking for

Skills & competencies

shift leader

natick ma

dunkin'

northern management group

quick-service restaurant

shift operations

customer service

$16.50–$18/hr

paid training

career growth

medical insurance

dental insurance

fresh start bonus opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training, paid time off for full-time employees, sick time, company-sponsored medical and dental insurance, voluntary insurance options, college degree program, employee and hotel discounts, and potential Fresh Start Bonus.

Why this role

Previous fast-food or quick-service restaurant experience sought. Fresh Start Bonus of up to $500 over the first year may be available to applicants applying after September 1, 2026.

About the employer

Dunkin 117 West Central Street Donuts LLC is hiring for this role. Industry: Limited-Service Restaurants. Sector: 72.