Guest Service Agent - Hampton Inn & Suites Tulare

Job overview

The Guest Service Agent role is onsite at Hampton Inn & Suites Tulare in Tulare, CA. Pay is $16.90 per hour. The role supports hotel guests throughout their stay by serving as their first point of connection and helping create memorable experiences. The agent handles guest questions and requests, manages check-in and checkout, and coordinates with other departments to resolve needs. Accurate account reconciliation and professional communication help maintain smooth hotel operations and encourage guest loyalty.

What you'll do

• Resolve guest complaints and compliments professionally
• check guests in and out
• reconcile daily activities and close accounts
• learn property systems and run reports
• follow cash, check, credit card, and accounts-receivable controls
• coordinate guest requests with other departments and follow up
• identify potential sales leads and share them with the sales team or general manager
• answer calls and emails promptly.

What we're looking for

Skills & competencies

guest service agent

tulare ca

hampton inn & suites tulare

ws management

part-time

$16.90/hr

hotel front desk

guest check-in

guest check-out

cash controls

guest requests

hotel brand discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Hotel brand discounts.

Why this role

Part-time; may require weekends, holidays, or variable shifts based on business needs; high school education or equivalent experience; ability to cross-train in other hotel areas.

About the employer

WS Management is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.