Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Brunswick, ME, and compensation is not specified. Dog House provides residential and light commercial heating, air conditioning, plumbing, service, and installation work, with a stated goal of delivering strong customer service. This role supports customers and technicians by handling calls, scheduling appointments, assisting with dispatch, and completing administrative tasks. The representative helps coordinate daily service and provide a positive customer experience.

What you'll do

• Answer and return customer calls, make outbound calls, schedule appointments, assist technicians with dispatch duties, complete administrative tasks, and support customers.
• The role includes an after-hours on-call rotation.

What we're looking for

Skills & competencies

customer service representative

brunswick me

dog house

full-time

onsite

customer calls

appointment scheduling

dispatch support

administrative tasks

heating and air conditioning

plumbing

after-hours on-call rotation

paid training

health insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• Generous paid time off, paid federal holidays and birthday, bonus opportunities, paid training, company outings, 100% paid employee health insurance, vision and dental insurance, company-match IRA plan, short-term disability, and on-call standby pay.

Why this role

Cross-training in customer service and dispatch; no previous experience is necessary; paid training, paid holidays, birthday leave, bonus opportunities, health, vision and dental insurance, IRA match, and short-term disability are listed.

About the employer

Dog House is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.