Patient Service Coordinator — Call Center

Job overview

The Patient Service Coordinator — Call Center role is onsite in Smyrna, TN. Compensation is not specified. The coordinator is a key first point of contact for patients seeking care at Neuhaus Foot and Ankle. The role helps patients access care by handling calls, scheduling appointments, routing requests, and maintaining accurate records. Coordination with clinical staff supports timely follow-up and a consistent patient experience across providers and clinic locations.

What you'll do

• Answer incoming calls promptly and professionally
• schedule appointments across providers and clinic locations using scheduling templates and guidelines
• coordinate patient requests with clinical staff
• route calls, messages, and requests to the appropriate team
• update patient information in the EMR
• document patient interactions accurately
• follow company policies and HIPAA requirements.

What we're looking for

Skills & competencies

patient service coordinator

call center

patient scheduling

patient services

smyrna tn

neuhaus foot and ankle

emr

hipaa

healthcare

appointment coordination

patient communication

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• 24 days of PTO
• 401(k) with 3% salary contribution after the first year
• medical, dental, and vision coverage with a $2,500 annual Health Savings Account
• company-paid $50,000 life insurance
• potential for growth and advancement.

Why this role

Previous experience handling patient interactions or working in a healthcare clinic or hospital is sought. Medical insurance experience is highly preferred; podiatric or orthopedic practice experience and eClinical Works experience are pluses.

About the employer

Neuhaus Foot and Ankle is hiring for this role. Industry: Offices of Podiatrists. Sector: 62.