Field Operations Technician I, Product Engineering Support

Job overview

The Field Operations Technician I, Product Engineering Support role is onsite in Waterloo, IA. Compensation is not specified. The assignment is 12 months, with possible extension, and supports product engineering field teams, channel partners, and customers. The technician investigates complex product issues and coordinates with cross-functional teams to resolve them, helping improve field support capability and address problems affecting new products. Periodic travel throughout the United States and Canada is required, approximately 10–20%.

What you'll do

• Troubleshoot and resolve complex product problems for field teams, channel partners, and customers
• analyze data from multiple sources and work with cross-functional teams on new-product issues
• may develop solutions or bulletins
• assist in gathering parts for production-intent updates
• may travel to resolve field problems or update machines with experimental or production-intent parts
• use diagnostic tools and applications.

What we're looking for

Skills & competencies

field operations technician i

product engineering support

waterloo ia

kyyba

diesel diagnostics

electrical diagnostics

product support

field troubleshooting

agricultural technology

10-20% travel

12-month assignment

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), term life, voluntary life and disability insurance, and optional prepaid legal, identity theft, and medical/dependent FSA plans.
• Work-visa sponsorship and advancement opportunity are listed.

Why this role

The posting targets diesel and electrical diagnostic experience, including aftertreatment systems and battery-electric vehicle systems. A two-year degree in a listed technical field or a combination of skills and applicable experience is required; entry-level candidates from an agricultural technology school may be considered.

About the employer

KYYBA, Inc is hiring for this role. Industry: Engineering Services. Sector: 54.