Customer Service Coordinator, Service Team

Job overview

The Customer Service Coordinator, Service Team role is onsite in Troy, MI, with starting pay of $18–$20 per hour based on experience. The coordinator supports Hansons’ Service Team, connecting customers with service technicians for post-installation requests. The role exists to ensure service requests are handled promptly and professionally. By coordinating technician schedules, keeping customers informed, and working with internal teams, the coordinator helps deliver a positive post-installation experience.

What you'll do

• Serve as the main contact for incoming service requests and follow up professionally
• respond to service tickets and keep customers informed
• schedule and coordinate technicians based on area and urgency
• assist walk-in customers
• collaborate with internal teams to resolve issues
• learn Hansons products to answer customer questions.

What we're looking for

Skills & competencies

customer service coordinator

service team

customer support

service requests

technician scheduling

post-installation service

troy mi

1-800 hansons

$18–$20 per hour

monday–friday

8:00 am–5:00 pm

health benefits

401(k) match

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life, critical illness, accident, and short- and long-term disability coverage
• 401(k) with company match
• paid time off
• holiday pay eligibility
• referral bonuses
• employee and Friends & Family discounts
• career development opportunities.

Why this role

Consistent Monday–Friday schedule, 8:00 AM–5:00 PM, with occasional nights, weekends, and overtime as needed; training provided; no sales, quotas, or cold calling.

About the employer

1-800 Hansons LLC is hiring for this role. Industry: Residential Remodelers. Sector: 23.