Customer Service Manager — Commercial Order Management

Job overview

The Customer Service Manager — Commercial Order Management role is full-time and onsite in Bryan, OH. Compensation is not specified. The position supports the Lithography and Can Manufacturing divisions at The Ohio Art Company. The manager leads commercial order execution from order entry through shipment and invoicing, ensuring technical and commercial accuracy and clear customer communication. The role coordinates Sales, Production Planning, Operations, Quality, and Finance to align customer expectations with production capacity and improve service performance.

What you'll do

• Enter customer orders in the ERP system
• verify artwork, sheet layouts, gauge, coatings, quantities, and freight terms
• track orders through production, shipment, and invoicing
• manage order changes and scheduling updates
• communicate order status and delivery timing
• oversee pricing and invoice accuracy
• resolve billing discrepancies
• coordinate with Sales, Production Planning, Operations, Quality, and Finance
• establish service standards, track KPIs, train team members, and improve workflows.

What we're looking for

Skills & competencies

customer service manager

order management

bryan oh

customer accounts

erp

manufacturing

lithography

can manufacturing

order execution

invoicing

cross-functional leadership

customer communication

occasional customer travel

Work arrangement

• Weekend coverage required

Why this role

The role combines internal account and product management with cross-functional leadership in a manufacturing environment; occasional customer travel may be required.

About the employer

The Ohio Art Company is hiring for this role. Industry: Metal Can Manufacturing. Sector: 33.