Senior Customer Support Engineer - Managed Inference

Job overview

The Senior Customer Support Engineer - Managed Inference is listed in Denver, CO. Compensation is $125,000–$150,000 per year, plus bonus. Crusoe's mission is to accelerate the abundance of energy and intelligence through an energy-first AI infrastructure approach. The engineer serves as a primary technical support contact for Crusoe Cloud customers, helping them use GPU compute for demanding workloads. By diagnosing infrastructure issues, coordinating with engineering teams, and documenting solutions, the role supports customer success and reliable cloud services. The position includes a 24/7 on-call rotation.

What you'll do

• Provide technical support through Zendesk while meeting service-level agreements and customer-satisfaction goals
• participate in a 24/7 on-call rotation
• troubleshoot virtual machines, hardware failures, and scaling tests using command-line and internal tools
• manage alert triage, prepare for maintenance windows, and conduct node delivery testing
• collaborate with SRE, Networking, and Storage teams through triage and root-cause analysis
• follow global ticketing and on-call handoff processes
• develop onboarding and training materials, knowledge-base documentation, and standard operating procedures.

What we're looking for

Skills & competencies

senior customer support engineer

managed inference

denver co

crusoe

$125k–$150k/year plus bonus

full-time

24/7 on-call rotation

cloud support

linux cli

kubernetes

slurm

terraform

grafana

gpu compute

Work arrangement

• Weekend coverage required

Benefits & perks

• Equity and restricted stock units
• paid time off, holidays, and leave programs
• health, dental, and vision insurance
• HSA contributions
• paid parental leave
• life and disability insurance
• professional development and tuition reimbursement
• wellness support
• commuter benefits
• cell phone stipend
• 401(k) match up to 4%
• volunteer time off
• global travel insurance
• daily meals allowance.

Why this role

Supports high-performance GPU cloud workloads used in AI/ML, physics simulations, and computational biology; the role has a 24/7 on-call rotation.

About the employer

Crusoe is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.