Field Service Engineer

Job overview

The Field Service Engineer is a remote role based in Texas, requiring up to 50% travel. ZF is a global leader in mobility technology, and this role supports the Commercial Vehicle division. This position exists to bridge the gap between field service, customer support, engineering, and training. The engineer provides hands-on technical support, conducts product training, and ensures high-quality service experiences for internal teams, dealers, and end-users.

What you'll do

• Serve as a technical field resource to internal ZF teams, OEMs, dealers, distributors, and fleet customers
• Address call center escalations as a Level 2 technical support resource
• Review the biweekly unit-down list to proactively identify and resolve field issues
• Develop and maintain diagnostic tools and strategies
• Deliver web-based and in-person technical training
• Visit dealerships and service partners in your region to maintain relationships
• Assist sales and marketing with product positioning
• Collaborate with internal and external quality teams to investigate field concerns.

What we're looking for

Education

Bachelor's Degree in Mechanical Engineering, Automotive Technology, or a related field

Experience

3-5 years of technical experience in field service or product support, preferably in commercial vehicles or heavy-duty systems

Skills & competencies

full-time

remote

engineering

field service

commercial vehicle

zf

texas

training

troubleshooting

no on-call

About the employer

ZF is hiring for this role. Industry: Motor Vehicle Electrical and Electronic Equipment Manufacturing. Sector: 33.