Customer Service Print Specialist

Job overview

The Customer Service Print Specialist role is hybrid in Chicago, IL, with at least two days per week in the office. Compensation is $47,000–$52,500 per year, with overtime and other benefits available. The role supports Mixam’s custom print services for creators and brands.

What you'll do

• Handle customer inquiries by email, chat, and phone
• provide information about pre-press and print processes, order status, and products
• follow up on resolved issues
• resolve standard issues and escalate complex problems
• participate in pod meetings
• collaborate with team members
• share knowledge and feedback to improve customer service processes. The posting specifies full-time, Monday–Friday work.

What we're looking for

Skills & competencies

customer service print specialist

chicago il

mixam

$47k–$52.5k/year

hybrid

print orders

pre-press

print production

customer inquiries

email chat and phone

monday–friday

publishing and printing

Work arrangement

• Weekend coverage required

Benefits & perks

• 15 days PTO, increasing with tenure
• five days paid sick leave
• 401(k) contributions
• medical, dental, vision, and life insurance options and contributions
• office snacks
• Apple equipment.

Why this role

The posting lists 15 days of paid time off, five paid sick days, 401(k) contributions, medical, dental, vision, and life insurance options and contributions, office snacks, and Apple equipment.

About the employer

Mixam is hiring for this role. Industry: Commercial Printing (except Screen and Books). Sector: 32.