Customer Success Manager — Virginia

Job overview

The Customer Success Manager role is remote for candidates who reside in Virginia, with up to 33% travel. The salary range is $88,000–$105,000 per year, with bonus potential. EverDriven partners with school districts to provide safe, reliable transportation for students who need it most. The manager owns customer relationships and account strategy, supports retention and renewals, and identifies opportunities to grow customer partnerships. The role connects district needs with internal resources and helps clients realize value from EverDriven’s services.

What you'll do

• Develop customer satisfaction and retention strategies
• manage account relationships, strategy, pricing, contract renewals, and RFPs
• build relationships with school district decision-makers
• identify service and retention risks and mitigation plans
• conduct client check-ins and business reviews
• coordinate internal resources
• share customer feedback
• and advocate for solutions and product enhancements.

What we're looking for

Skills & competencies

customer success manager

remote in virginia

everdriven

school districts

student transportation

account management

customer retention

contract renewals

rfps

client relationships

up to 33% travel

$88k–$105k/year

bonus potential

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• virtual doctor visits with $0 copay
• company-paid life and short- and long-term disability insurance
• flexible time off
• paid holidays
• paid volunteer time
• FSA
• 401(k) with employer match
• employee assistance program
• employee discounts.

Why this role

The role requires a valid U.S. driver’s license and up to 33% travel. The posting seeks at least five years of business development or customer success experience and a bachelor’s degree or equivalent relevant experience.

About the employer

EverDriven is hiring for this role. Industry: Special Needs Transportation. Sector: 48.