Front Desk Agent – Hotel

Job overview

The Front Desk Agent role is onsite in Tampa, FL. Compensation is not specified. The position supports the Four Points by Sheraton Suites Tampa Airport Westshore Hotel, managed by StepStone Hospitality. The agent handles guest registration, reservations, inquiries, payments, and communications at the front desk. The role helps provide a friendly, service-oriented guest experience and supports hotel operations across front desk and operator duties.

What you'll do

• Register guests and assign rooms
• issue room keys and escort instructions
• sort and track mail and messages
• transmit and receive messages
• answer questions about hotel services and local directions
• track room availability and rates
• compute bills, collect payments, and make change
• make, confirm, and cancel reservations
• post charges when needed
• arrange guest reservations, transportation, or entertainment
• secure guest valuables
• use office software
• maintain working knowledge of each shift, including night audit
• train as both front desk agent and hotel operator.

What we're looking for

Skills & competencies

front desk agent

hotel guest services

guest registration

reservations

guest payments

hotel operator

tampa fl

stepstone hospitality

four points by sheraton

second shift

3:00 p.m.–11:30 p.m.

weekends and holidays

Work arrangement

• Weekend coverage required

Why this role

Second shift, 3:00 p.m.–11:30 p.m.; weekdays, weekends, and holidays required; dual training as front desk agent and hotel operator.

About the employer

StepStone Hospitality Inc. is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.