Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Ozark, MO. Compensation is $15–$18 per hour based on experience. The role supports Roto-Rooter Plumbing and Water Cleanup customers and field technicians. As a first point of contact, the representative answers calls, schedules service appointments, coordinates technician schedules, and maintains customer records. The role helps keep daily operations organized and supports prompt, professional service.

What you'll do

• Answer incoming customer calls
• schedule plumbing and water cleanup appointments
• coordinate technician schedules and appointment updates
• assist with dispatching and daily scheduling
• maintain customer records and service documentation
• resolve customer concerns
• follow up on appointments and service updates
• support office and administrative tasks
• coordinate with dispatch, technicians, and leadership.

What we're looking for

Skills & competencies

customer service representative

customer calls

appointment scheduling

dispatch support

customer records

ozark mo

roto-rooter

$15–$18/hr

home services

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Company contribution toward health insurance, dental, vision, life and disability insurance, 401(k) with company match, paid holidays, and paid time off.

Why this role

Multiple schedule options are available, including Monday–Friday 10 a.m.–7 p.m. and Wednesday–Sunday 9 a.m.–6 p.m.; home-service industry experience is a plus but not required.

About the employer

Roto-Rooter Plumbing & Water Cleanup is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.