L2 Support Associate

Job overview

The L2 Support Associate position is primarily in person at fun.xyz’s Midtown New York City headquarters, with optional work-from-home Fridays; compensation is $85,000–$125,000 per year. Fun builds infrastructure for consumer-facing fintech applications, including onboarding, account access, and money movement for blockchain-based systems. The associate investigates technically complex, time-sensitive account and transaction cases that require careful judgment but do not need an engineer to leave roadmap work. Clear case documentation and escalation of recurring patterns help support consistent decisions and improvements to policies and processes.

What you'll do

• Investigate complex support cases end to end
• trace transactions across chains
• verify account and wallet details
• document auditable case files
• use on-chain explorers, internal tools, and blockchain data
• and flag recurring issues or policy gaps to support leadership.

What we're looking for

Skills & competencies

l2 support associate

technical support

blockchain

fintech

transaction investigation

on-chain data

customer support

new york ny

fun.xyz

$85,000–$125,000/year

optional wfh fridays

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes a total rewards package that may include equity ownership, performance incentives, and comprehensive benefits.

Why this role

The role offers direct exposure to blockchain data and fintech infrastructure; the posting describes in-person work Monday through Thursday and optional work-from-home Fridays.

About the employer

fun.xyz is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.