Customer Experience Associate — Seasonal

Job overview

The Customer Experience Associate — Seasonal role is hybrid, with onsite training and at least three office days per week afterward, in Lockbourne, OH. Compensation is not specified. The seasonal role runs from October 2026 through January 2027 and supports Huckberry customers across email, phone, live chat, and social media. The associate answers customer questions, owns individual interactions, and works with brand partners to resolve issues. The role helps maintain a consistent customer experience while identifying solutions and improvements during the seasonal period.

What you'll do

• Answer questions about products, marketing, and editorial content through email, web chat, phone, and social media
• follow the daily live-channel schedule
• manage customer interactions using the CX playbook
• identify solutions and propose improvements
• communicate with brand partners to resolve customer issues
• use AI-based tools for problem-solving, drafting, and data analysis.

What we're looking for

Skills & competencies

customer experience associate

seasonal

hybrid

customer support

email support

phone support

live chat

social media

lockbourne oh

huckberry

october 2026–january 2027

9:00 a.m.–5:30 p.m. et

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision benefits
• 401(k) with employer match
• paid time off and paid sick leave accrual
• employee discount.

Why this role

Seasonal role from October 2026 through January 2027. Requires authorization to work in Ohio and availability for the full seasonal period. Shifts are approximately 9:00 a.m.–5:30 p.m. ET and may vary; some overtime or weekend coverage may be expected around major holidays and sales.

About the employer

Huckberry is hiring for this role. Industry: Hobby, Toy, and Game Retailers. Sector: 45.