Member Advocate I

Job overview

The Member Advocate I role is onsite in Oklahoma City, Oklahoma. Compensation is not specified. WEOKIE Federal Credit Union serves members with financial products and services. The advocate processes member transactions accurately, answers inquiries, and recommends appropriate products and services based on member needs. The role supports member confidence and satisfaction while following operational, security, and fraud-prevention controls.

What you'll do

• Provide member service and process cashing checks, deposits, payments, withdrawals, and information inquiries
• listen to member questions and concerns and offer appropriate guidance and referrals
• follow policies, procedures, risk mitigation, and operating controls
• prepare and verify official checks and money orders
• balance the assigned cash drawer
• perform end-of-day activities, filing, phone answering, and supply maintenance
• provide coverage at other Member Relationship Centers when needed.

What we're looking for

Skills & competencies

member advocate i

credit union

member service

cash transactions

deposits and withdrawals

cash handling

financial products

fraud prevention

oklahoma city ok

weokie federal credit union

high school diploma

member relationship center

Work arrangement

• Weekend coverage required

Why this role

High school diploma or equivalent required. Certified Credit Union Financial Counselor designation is encouraged. Retail service and cash-handling experience preferred.

About the employer

WEOKIE Federal Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.