Vice President, Client Success

Job overview

The Vice President, Client Success role is primarily remote, with occasional travel to an office or client site; US East Coast working hours are required. Candidates near Bethesda, MD or Chapel Hill, NC are preferred for occasional in-person work. Compensation is not specified. HelioCampus helps higher education leaders use data and institutional performance management practices.

What you'll do

• Lead and develop the client success team
• set objectives and assess performance
• create customer success strategy
• build client relationships and provide strategic guidance
• oversee onboarding and product adoption
• drive retention and expansion
• track and report customer success metrics
• and gather customer feedback and success stories in collaboration with marketing and sales.

What we're looking for

Skills & competencies

vice president

client success

customer success strategy

team leadership

client relationships

customer retention

product adoption

higher education

remote-first

us east coast hours

heliocampus

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible work schedule
• 18 PTO days on day one with additional PTO per year
• 15 paid holidays
• medical, dental, and vision coverage
• parental leave
• 401(k) with match
• professional development
• home office perks.

Why this role

Remote-first environment with flexible scheduling, 18 PTO days on day one, 15 paid holidays, medical/dental/vision coverage, parental leave, 401(k) match, professional development, and home office perks.

About the employer

HelioCampus is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.