Senior Incident Manager

Job overview

The Senior Incident Manager role is onsite in Knoxville, TN, as part of a 24x7x365 enterprise command center; compensation is not specified. System One is seeking an incident leader to coordinate responses to high-impact technology incidents.

What you'll do

• Lead major incidents from identification through recovery and closure
• run incident bridges
• assess technical and business impact
• coordinate application, infrastructure, network, cloud, and Unix/Linux teams
• use monitoring tools and trace system dependencies
• recommend mitigation actions
• track progress against SLAs
• support root-cause analysis and post-incident reviews.

What we're looking for

Skills & competencies

senior incident manager

system one

enterprise incident management

major incident response

24x7x365 environment

incident bridges

aws

cloud services

unix/linux

network infrastructure

root cause analysis

slas

Work arrangement

• Weekend coverage required

Why this role

The posting lists onsite work in Lafayette, LA; Knoxville, TN; Columbia, SC; or Birmingham, AL. It requires five or more years of major or enterprise incident management experience.

About the employer

System One is hiring for this role. Industry: Temporary Help Services. Sector: 56.