Orders Liaison (Order Entry / Customer Service)

Job overview

The Orders Liaison (Order Entry / Customer Service) role is full-time and in-office in Naugatuck, CT. Compensation is not specified. TWENTY2 is a design-driven wallpaper and textiles production company serving private-label collections and custom projects. The role manages the order-to-invoice process and customer transaction communications, ensuring accurate order data and timely updates. It also gathers information for customer complaints and coordinates with production, shipping, and the Orders Lead to resolve issues and keep orders moving.

What you'll do

• Enter purchase orders into the ERP system and verify quantities, pricing, shipping methods, and SKUs
• confirm delivery expectations
• generate sales orders and invoices within the required 48-hour window
• process order changes
• maintain customer profiles
• gather complaint details and supporting records
• escalate complex disputes
• coordinate with production and shipping on customer requests and delayed shipments.

What we're looking for

Skills & competencies

orders liaison

order entry

customer service

naugatuck ct

twenty2

erp systems

purchase orders

order-to-invoice

customer communications

complaint intake

production coordination

shipping coordination

paid time off

medical dental vision

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible for 17 days of paid time off, paid holidays, medical, dental, and vision benefits, and a 401(k).

Why this role

The posting encourages applicants who do not meet every listed qualification to apply and mentions on-the-job training opportunities.

About the employer

TWENTY2 WALLPAPER & TEXTILES is hiring for this role. Industry: Cut and Sew Apparel Contractors. Sector: 31.