Front Office Manager

Job overview

The Front Office Manager role is onsite in Miami Beach, FL; compensation is not specified. The position supports hotel guest services and coordinates closely with other departments to maintain high service standards. The manager oversees front-desk operations from guest registration and reservations to cashier reports and complaint resolution, helping ensure guests receive responsive, coordinated service throughout their stay.

What you'll do

• Oversee guest registration, departures, PBX, reservations, cashier close reports, and front-office reports
• assign rooms and explain hotel amenities
• coordinate with bell staff, valet, and other departments
• handle cash and guest folios
• review operational reports
• address guest requests and complaints
• make reservations and assist as concierge.

What we're looking for

Skills & competencies

front office manager

miami beach fl

think hospitality

hotel operations

guest services

reservations

front desk

cash handling

concierge

guest relations

Work arrangement

• Weekend coverage required

Why this role

Must be able to work days, evenings, and weekends as necessary. Leadership, team training, communication, and guest-service skills are sought.

About the employer

Think Hospitality is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.