Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Columbus, OH. Compensation is not specified; the posting describes it as a competitive base salary. Rinofi’s customer service team supports customers across phone, email, and live chat. The representative responds to inquiries, resolves issues, provides product and service information, and maintains accurate customer records. The role helps ensure customer concerns are addressed and follow-up is completed across communication channels.

What you'll do

• Respond to customer inquiries by phone, email, and chat
• resolve complaints and issues
• provide accurate product and service information
• update customer account records and track interactions
• follow up to confirm issues are resolved.

What we're looking for

Skills & competencies

customer service representative

columbus oh

rinofi

customer support

phone support

email support

live chat

issue resolution

customer records

communication skills

paid training

professional development

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training and onboarding, professional development and advancement opportunities, paid time off, and company benefits for eligible full-time employees.

Why this role

Paid training and onboarding, professional development, advancement opportunities, and exposure to marketing and business projects are described. High school diploma or equivalent is required; a college degree is preferred.

About the employer

Rinofi is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.