Senior Manager, Critical Time Intervention

Job overview

The Senior Manager, Critical Time Intervention is an onsite role in Buffalo, NY, with a salary of $66,500–$72,000 per year. Jewish Family Services of Western New York provides services to people in need, guided by the connection between mental well-being, physical wellness, and positive self-worth. This role leads a multidisciplinary team delivering intensive, time-limited support to people experiencing mental health challenges and homelessness, including those with potential co-occurring substance use issues. It coordinates CTI services, supports staff development, and helps clients transition from institutional to community-based care.

What you'll do

• Lead and supervise CTI care managers, a nurse, and a licensed clinician
• support complex cases, crises, and documentation
• maintain fidelity to the CTI model
• provide training, coaching, and feedback
• conduct weekly team meetings
• oversee case management and client progress
• maintain relationships with hospitals and community partners
• connect clients with housing, healthcare, and employment resources
• manage the 24-hour referral hotline
• oversee required data and documentation
• monitor the electronic health record and workflows
• provide community and internal education about CTI services.

What we're looking for

Skills & competencies

senior manager

critical time intervention

cti

buffalo ny

jewish family services

mental health

community-based care

case management

multidisciplinary team

$66,500–$72,000 per year

flexible hours

evenings and weekends

new york state licensure

travel across five western new york counties

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 4+ weeks accrued PTO
• paid agency-wide holiday shutdown
• 401(k) with 4% agency contribution
• 13+ observed holidays
• reduced 35-hour work week and early Friday close.

Why this role

35-hour work week, early Friday close, 4+ weeks of accrued PTO, paid agency shutdown between Christmas and New Year’s Day, 13+ observed holidays, and 4% agency 401(k) contribution.

About the employer

Jewish Family Service is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.