Customer Service Representative — Durable Medical Equipment

Job overview

The Customer Service Representative — Durable Medical Equipment role is onsite in Fremont, NE. Compensation is $16–$18 per hour. The posting identifies Nebraska Medical Mart and describes customer service for its company. The representative handles customer inquiries and requests, documents interactions, and provides or escalates solutions. The role supports a helpful customer experience while meeting individual and team service quotas.

What you'll do

• Handle inbound calls and emails
• identify customer needs and collect relevant information
• provide solutions or escalate complaints
• use prepared scripts for service topics
• build rapport using customer service practices
• document customer interactions
• meet personal and team quotas
• attend training.

What we're looking for

Skills & competencies

customer service representative

nebraska medical mart

fremont ne

durable medical equipment

inbound calls

email support

customer requests

complaint escalation

customer documentation

$16–$18/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching
• performance-based bonus
• paid time off
• career growth opportunities.

Why this role

A high school diploma or GED is listed. Previous customer service experience is preferred. The posting lists 401(k) matching, a performance-based bonus, paid time off, and career growth opportunities.

About the employer

NEBRASKA MEDICAL MART II INC is hiring for this role. Industry: All Other Health and Personal Care Retailers. Sector: 45.