Contact Center Tolling Representative

Job overview

The Contact Center Tolling Representative role is listed onsite in Dallas, TX, and pays $14.35–$17.35 per hour. MCI Careers offers training and advancement opportunities across customer service, technical support, and operations. The representative handles customer contacts, resolves inquiries, documents account activity, and escalates issues when needed. The role supports client programs by providing accurate, professional service and working toward first-contact resolution.

What you'll do

• Handle inbound and outbound contacts
• understand customer needs and resolve issues
• research systems and coordinate with other departments
• complete account management tasks
• document and process claims
• follow scripts and procedures
• use training and knowledge resources
• protect confidential information
• escalate issues appropriately
• attend meetings and training.

What we're looking for

Skills & competencies

contact center representative

tolling

customer service

technical support

inbound contacts

outbound contacts

account management

dallas tx

mci careers

first-contact resolution

$14.35–$17.35/hr

training and advancement

Work arrangement

• Weekend coverage required

Benefits & perks

• Training and advancement opportunities
• specific benefits are not stated.

Why this role

Industry-leading training and advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. The posting describes varied project openings and schedules by site and program.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.