Customer Service Department Manager

Job overview

The Customer Service Department Manager is an onsite role based in Plano, TX, with a salary range of $85,000 to $100,000 per year. This position supports the customer service department at Uline, a leading distributor of shipping and packaging materials. The role exists to lead and empower customer service teams to deliver exceptional experiences. The manager is responsible for training team leads, managing daily operations, evaluating procedures, and resolving escalated customer issues to ensure high performance and efficiency.

What you'll do

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

What we're looking for

Skills & competencies

full-time

day shift

plano tx

uline

customer service

management

$85k-$100k

onsite

bachelor's degree

drug-free workplace

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with 6% match, bonus programs, paid time off, tuition assistance.

Why this role

Includes comprehensive health insurance, 401(k) with 6% match, bonus programs, and tuition assistance.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.