Customer Success Intern

Job overview

The Customer Success Intern is an onsite role in Mason, OH; compensation is not specified. The intern supports Benchmark Gensuite’s Strategic Relationship Management team, helping customers use its EHS, Sustainability, and ESG software solutions. The role exists to support customer satisfaction, account growth, and relationship management in a SaaS environment. Through research, coordination, analysis, and customer-facing support, the intern contributes to deeper customer engagement and ongoing account initiatives.

What you'll do

• Assist with customer communications, follow-ups, and account activities
• research account growth and engagement opportunities
• help coordinate customer programs and meetings
• support customer projects, pilots, and initiatives with internal teams
• research customer needs, market trends, and competitors
• prepare presentations, reports, and meeting materials
• participate in customer calls and internal strategy discussions
• learn Benchmark’s SaaS solutions.

What we're looking for

Skills & competencies

customer success intern

mason oh

benchmark gensuite

saas

strategic relationship management

account management

customer relationships

customer engagement

summer internship

ehs

sustainability

esg

Work arrangement

• Weekend coverage required

Benefits & perks

• Annual bonus programs, team-building events, off-cycle reviews, and Team Member Networks.

Why this role

10–12 week summer internship; 40–45 hours per week during the summer; expected graduation Spring/May 2027.

About the employer

Benchmark Gensuite is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.