Director of Customer Service — State Farm Agent Team Member

Job overview

The Director of Customer Service — State Farm Agent Team Member role is onsite in Toledo, OH, and pays $50,000–$60,000 per year. Todd Riggs - State Farm Agent serves the community by helping people protect what matters through insurance plans and claim support. The director leads customer service operations and supports consistent, helpful service. Team coordination, training, performance monitoring, and issue resolution help customers navigate policy inquiries, billing, and service needs.

What you'll do

• Lead daily customer service operations
• train and support team members to meet service standards
• monitor performance metrics and identify improvements
• coordinate communication between team members and customers
• assist with policy inquiries, billing coordination, and issue resolution. Applicable state licensing requirements must be met.

What we're looking for

Skills & competencies

director of customer service

customer service operations

team leadership

training

quality assurance

process improvement

policy inquiries

toledo oh

state farm agent

$50k–$60k

401(k) match

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching
• flexible schedule
• paid time off
• training and development
• performance bonus
• advancement opportunity.

Why this role

The posting lists leadership or supervisory experience as preferred and offers training and development.

About the employer

Todd Riggs - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.