Strategic Accounts Representative II

Job overview

The Strategic Accounts Representative II role is based onsite in Whitestown, IN, with work in an office or at client locations and some warehouse exposure during client tours. Compensation is not specified. Langham Logistics supports regulated logistics, warehousing, and distribution operations for life sciences customers. The representative owns assigned accounts and serves as the primary liaison between customers and operational teams. The role supports service excellence and regulatory compliance by monitoring account health, coordinating issue resolution, maintaining audit-ready records, and communicating performance and quality findings.

What you'll do

• Serve as the dedicated contact for strategic life sciences and regulated customers
• manage account health, service performance, and compliance alignment
• identify service risks, quality trends, and process gaps
• partner with warehouse operations, quality assurance, validation, transportation, and regulatory teams
• coordinate service deviations, investigations, and CAPAs
• support GMP, GDP, FDA, and other applicable standards
• maintain chain-of-custody documentation, inventory controls, and storage-condition oversight
• participate in audits and inspections as needed
• lead customer performance reviews and present KPIs and corrective actions
• maintain audit-ready documentation and data integrity in WMS, TMS, and quality systems
• support customer education, issue resolution, onboarding, and account transitions.

What we're looking for

Skills & competencies

strategic accounts representative ii

full-time

whitestown in

langham logistics

gmp

gdp

life sciences

account management

regulated logistics

quality compliance

wms

tms

customer performance reviews

Work arrangement

• Weekend coverage required

Why this role

Requires working knowledge of GMP, GDP, and quality systems and experience in regulated warehouse or life sciences environments. Bachelor’s degree and SAP or S/4HANA experience are preferred; the role balances travel to support sales strategy.

About the employer

Langham Logistics is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.