Bilingual Customer Service Department Manager

Job overview

The Bilingual Customer Service Department Manager is an onsite role based in Fort Worth, TX, offering a salary range of $85,000 to $100,000 per year. This position supports the customer service department at Uline, a leading distributor of shipping and packaging materials. The role exists to lead and develop high-performing teams by training team leads, managing daily department operations, and identifying process improvements. The manager ensures the delivery of exceptional customer service while resolving escalated issues to maintain the company's service standards.

What you'll do

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

What we're looking for

Skills & competencies

full-time

day shift

fort worth tx

bilingual

customer service

management

uline

onsite

$85k-$100k

drug-free workplace

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance, 401(k) with 6% match, multiple bonus programs, paid holidays, generous PTO, and tuition assistance.

Why this role

Bilingual (English/Spanish) fluency required; includes comprehensive benefits starting day one and modern, air-conditioned facilities.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.