Community Outreach & Engagement Call Center Representative

Job overview

The Community Outreach & Engagement Call Center Representative role is onsite in South Holland, IL, with compensation of $19 per hour. The posting identifies the work as part-time and office-based in the Township of Thornton. The role serves as a first point of contact for residents seeking information about township services, programs, and events. The representative helps residents connect with available resources by answering inquiries, registering participants, and conducting outreach. Accurate records, timely escalation of urgent concerns, and coordination with township departments support a responsive and informed resident experience.

What you'll do

• Answer incoming calls and provide information about township services, programs, and events
• make outbound calls for wellness checks, reminders, follow-ups, and outreach campaigns
• register residents for events, services, and programs
• update contact information and maintain call logs
• escalate urgent concerns and service requests
• coordinate with department staff on program updates and community initiatives
• support township-wide events and public announcements
• provide respectful, culturally sensitive customer service.

What we're looking for

Skills & competencies

community outreach & engagement

call center representative

south holland il

thornton township

part-time

$19/hr

resident services

inbound calls

outbound outreach

program registration

call logs

customer service

community programs

Work arrangement

• Weekend coverage required

Why this role

Requires a high school diploma or equivalent and 1–2 years of call center, customer service, or community outreach experience. Spanish or other languages commonly spoken in the community are a plus.

About the employer

Thornton Township is hiring for this role. Industry: Administration of Public Health Programs. Sector: 92.