Customer Service Representative

Job overview

The Customer Service Representative is an onsite, full-time position in City of Saint Peters, MO. Pay is $17–$25 per hour as listed; the description states $17–$19 per hour plus a performance bonus, with an average of about $20 per hour. The role supports CarShield’s growing Customer Service team. The representative handles incoming calls from existing customers, answers questions, assists with payments and claims inquiries, and addresses concerns. The role helps retain customers through clear communication, problem-solving, and a customer-first approach.

What you'll do

• Answer inbound calls from existing customers
• assist with general inquiries, payments, and claims questions
• handle concerns and escalate issues as needed
• work with finance and administration
• maintain knowledge of products and services
• provide positive customer service and support customer retention.

What we're looking for

Skills & competencies

customer service representative

full-time

city of saint peters mo

carshield

inbound calls

customer support

claims questions

payment assistance

customer retention

call center experience

$17–$25/hr

performance bonus

health insurance

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Group insurance, 401(k) with employer match, paid time off after six months, discounted CarShield policies and tuition, professional development, onsite recreation, and gym facilities.

Why this role

The posting lists group insurance, 401(k) with employer match, paid time off after six months, discounted policies and tuition, professional development, and onsite recreation and gym facilities.

About the employer

CarShield is hiring for this role. Industry: Claims Adjusting. Sector: 52.