Business/System Support Analyst

Job overview

The Business/System Support Analyst role is onsite in Washington, DC. Compensation is not specified. The analyst supports development, enhancement, and ongoing operation of a Department of Energy-owned loan application and monitoring system. The role connects business stakeholders, technical teams, and end users by translating business needs into requirements and supporting users and system operations. This work helps ensure system changes and support align with business processes, regulatory requirements, and operational needs.

What you'll do

• Gather and document requirements for loan workflows
• facilitate requirements and working-group sessions
• maintain business requirements documents, functional requirements, user stories, and process flows
• translate needs into testable system requirements
• support design reviews, testing, and user acceptance testing
• assist with enhancement prioritization, defect resolution, and release planning
• respond to user questions, access requests, and system issues
• track incidents and requests
• maintain user guides and training materials
• conduct training and coordinate defect resolution with technical teams.

What we're looking for

Skills & competencies

business/system support analyst

business analysis

systems support

requirements gathering

loan application system

user acceptance testing

washington dc

rer solutions

u.s. citizenship required

bachelor's degree

jira preferred

health and dental benefits

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid holidays, vacation, sick leave, 401(k) matching, life insurance, health, and dental benefits.

Why this role

U.S. citizenship, at least three years of related professional experience, and a bachelor’s degree are required. Loan application system and Jira experience are preferred. Benefits include paid holidays, vacation, sick leave, 401(k) matching, life insurance, health, and dental benefits.

About the employer

RER Solutions, Inc. is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.