Technical Services Coordinator

Job overview

The Technical Services Coordinator role is onsite in Fall River, MA, with a Monday–Friday schedule. Compensation is $60,000–$75,000 per year, based on experience. Apollo Safety provides gas detection equipment, calibration, repair, rental, field service, and safety solutions to customers across New England. The coordinator connects customers, field technicians, sales personnel, and internal departments to organize service delivery. By managing schedules, communications, project logistics, and service records, the role helps technicians complete work efficiently and supports customer retention and growth in the Technical Services Division.

What you'll do

• Coordinate technician schedules and dispatch for calibrations, maintenance, repairs, installations, inspections, and support visits
• assign technicians based on skills, certifications, customer needs, and location
• manage emergency requests and schedule changes
• communicate appointments and service details to customers
• follow up after service and escalate concerns
• coordinate project requirements, documentation, travel, equipment shipments, and milestones
• maintain service orders, records, and open-call tracking
• coordinate billing information
• assist with inventory and rental equipment
• prepare reports and operational metrics
• support recurring service agreements and customer retention.

What we're looking for

Skills & competencies

technical services coordinator

fall river ma

onsite

monday–friday

full-time

$60k–$75k/year

service scheduling

field dispatch

customer communications

project coordination

gas detection

calibration services

apollo safety

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance
• paid time off
• paid holidays
• professional development and training
• career advancement opportunities
• supportive team environment.

Why this role

Growth-track opportunity toward Technical Services Management, Operations Management, or Assistant Director of Operations. Associate’s or bachelor’s degree is preferred but not required; 3+ years in a related coordination or operations role required.

About the employer

Apollo Safety, Inc. is hiring for this role. Industry: Other Scientific and Technical Consulting Services. Sector: 54.