Customer Experience Associate

Job overview

The Customer Experience Associate is an onsite, full-time position in Charlotte, NC, paying $22–$28 per hour. Belt Power provides conveyor and material-handling solutions to help customers keep their operations moving. The associate serves as a point of contact for customer questions, orders, and service needs, coordinating with internal teams to keep communication and order information accurate. The role supports customer success and business growth through responsive service and relationship building.

What you'll do

• Respond to customer questions, orders, and service needs
• communicate proactively about quotes, orders, delivery updates, and issue resolution
• coordinate with sales, operations, production, and accounting
• maintain accurate customer and order information in company systems
• identify opportunities to strengthen customer relationships and support business growth.

What we're looking for

Skills & competencies

customer experience associate

customer service

order support

quote coordination

delivery updates

issue resolution

customer relationships

microsoft office

customer management systems

charlotte nc

belt power

$22–$28/hr

Work arrangement

• Weekend coverage required

Why this role

The posting seeks strong communication and relationship-building skills, attention to detail, organization, ability to manage multiple priorities, and experience with Microsoft Office and customer management systems.

About the employer

Belt Power LLC is hiring for this role. Industry: Conveyor and Conveying Equipment Manufacturing. Sector: 33.