Senior Manager, Customer Success
Compensation
$125k – $135k /yr
Employment type
Full-time
Work setting
On-site
Location
Washington, DC
Schedule
Day shift
Posted
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Job overview
The Senior Manager, Customer Success is an onsite role based in Washington, DC, with a salary range of $125,000–$135,000 per year. This position supports the Customer Success team at iCIMS by driving customer adoption, retention, and value realization. The role exists to lead and scale high-performing teams, translating organizational priorities into actionable execution. It focuses on fostering operational excellence, developing leadership capability, and partnering with cross-functional stakeholders to ensure consistent customer outcomes and measurable business results.
What you'll do
- Lead, coach, and develop Customer Success managers
- translate strategic priorities into actionable plans
- drive operational performance through metrics and business insights
- provide strategic oversight of customer portfolios
- partner with Account Management, Support, and Product teams to drive retention and adoption.
What we're looking for
- Skills & competencies
- full-timeday shiftwashington dcicimscustomer successsaasleadershipmanagement$125k-$135konsiteno on-callweekend required
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k), dependent care, disability insurance, life insurance, parental leave, mindfulness resources, open vacation policy, tuition reimbursement.
Why this role
Requires 7-11+ years of related experience in SaaS functions and 1+ years of leadership experience at the Senior Manager level.
About the employer
iCIMS is hiring for this role. Industry: Executive Search Services. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Executive Search Services
- Occupation code
- 11-1021.00
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Listing ID: c8fade7a-692c-4969-82e8-057fa7eb2cfb