Product Support Sales Representative, Customer Service Advisor

Job overview

The Product Support Sales Representative, Customer Service Advisor role is onsite in Joliet, IL. Compensation is $60,000–$80,000+ in annual potential, consisting of annual base pay plus commission. The role includes travel throughout an assigned territory and flexible hours as needed. West Side Tractor Sales is a dealer of John Deere construction equipment. The representative builds customer relationships and grows an assigned territory through equipment, parts, service, and aftermarket sales. The role follows up after sales, addresses customer concerns, provides limited technical support, and works with the Sales Department to support equipment performance and customer satisfaction.

What you'll do

• Build customer relationships through on-site visits, follow-up, and responsive communication
• develop the assigned territory
• promote and sell aftermarket parts, repair services, warranties, maintenance plans, inspections, overhauls, quotes, and promotions
• follow up on equipment, parts, and service sales
• address customer concerns and identify sales opportunities
• partner with the Sales Department on equipment performance
• provide introductions and limited technical support for John Deere Worksite Solutions
• complete training and stay current on products and industry developments.

What we're looking for

Skills & competencies

product support sales representative

customer service advisor

joliet il

west side tractor sales

john deere equipment

aftermarket sales

parts and service sales

customer relationships

territory growth

$60k–$80k+ annual potential

base plus commission

heavy equipment

construction industry

territory travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive benefits package
• hands-on development and training on John Deere technology and industry trends.

Why this role

Requires 5+ years of experience in sales, service, training, or related heavy equipment or construction roles; travel throughout the assigned territory is part of the role.

About the employer

WEST SIDE TRACTOR SALES is hiring for this role. Industry: Construction and Mining (except Oil Well) Machinery and Equipment Merchant Wholesalers. Sector: 42.